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Terms & Conditions

A legal disclaimer

Thank you for visiting Noble Pilates ("Noble Pilates," "we," "us," or "our"). These Terms of Service (the "Terms") govern your access to and use of our website, booking tools, and related services, including private one‑on‑one sessions conducted in person or online (collectively, the "Services").

By creating an account, booking a session, clicking “I agree,” or otherwise using the Services, you agree to these Terms. If you don’t agree, do not use the Services.

1) Who May Use the Services

You must be at least 18 years old (or the age of majority where you live). Individuals under 18 may participate only with the prior written consent of a parent or legal guardian and only in formats we approve. By using the Services, you represent that you meet these requirements and have the authority to enter into these Terms.

2) What We Offer (Plain‑English Version)

We provide fitness and wellness instruction and coaching rooted in Pilates principles. We do not provide medical care, physical therapy, or other licensed healthcare services through the Services. If the instructor holds a professional license (e.g., physical therapist), any licensed care is separate, provided only when explicitly agreed in writing, and governed by separate consent forms and policies—not these Terms.

3) Not Medical Advice; Consult Your Clinician

The Services and any content we provide are for general fitness and wellness purposes only. They are not a substitute for professional medical advice, diagnosis, or treatment. Always consult your physician or other qualified health provider before beginning any exercise program. If you experience pain, dizziness, shortness of breath, or other concerning symptoms, stop immediately and seek medical care.

4) Accounts, Booking & Communications

  • You may need an account to book sessions. Keep your login secure; you are responsible for all activity under your account.

  • You agree that we may send transactional emails, texts, or push notifications about your bookings (e.g., confirmations, reminders, receipts). Marketing messages require your separate opt‑in and you may opt out at any time.

  • You agree to provide accurate information and to update it as needed.

5) Pricing, Payments & Taxes

  • Prices are shown at checkout and may change over time. We honor the price you see at the time you purchase.

  • We accept the payment methods displayed at checkout and process payments via third‑party providers (e.g., Stripe, Square, Calendly/Stripe, etc.). By paying, you also agree to those providers’ terms.

  • You authorize us to charge your selected payment method for the amount shown (plus applicable taxes and fees). You are responsible for any taxes required by law.

  • Chargebacks or payment disputes may result in suspension of your account and future bookings until resolved.

6) Packages, Credits & Expiration (If Offered)

If we offer packages, passes, or credits, details (price, number of sessions, validity) appear at purchase. Unless otherwise stated at checkout, all packages expire 6 months after purchase, are non‑refundable, and not transferable. Expired or unused sessions have no cash value.

7) Scheduling, Cancellations & No‑Shows

  • Rescheduling/Cancellation Window: You may reschedule or cancel at least 24 hours before your appointment start time through the booking system.

  • Late Cancellations & No‑Shows: If you cancel within 24 hours or fail to attend, the session fee is forfeited (or one credit is deducted). No refunds.

  • Late Arrivals: Sessions end at the scheduled time. If you arrive late, we’ll do our best, but we cannot extend beyond the booking window.

  • Our Cancellations: We may reschedule or cancel due to instructor illness, emergencies, or events beyond our control. If we cancel, you will receive your choice of rescheduling or a full refund for the affected session.

8) Studio Etiquette & Safety

  • Wear appropriate attire and ensure a safe, clear exercise space (especially for online sessions).

  • Follow instructor guidance and use equipment responsibly.

  • We may end a session or refuse service for unsafe behavior or policy violations (no refund where you are at fault).

9) Health Representations; Assumption of Risk

You represent that you are physically able to participate and have disclosed any relevant health conditions. Exercise involves inherent risks (including strains, falls, overexertion). By participating, you knowingly and voluntarily assume all risks associated with your participation, to the fullest extent permitted by law.

10) Release of Liability (to the Extent Permitted by Law)

To the fullest extent permitted by applicable law, you release and hold harmless Noble Pilates and its owners, instructors, contractors, and affiliates from and against any claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of or related to your participation in the Services, except to the extent caused by our gross negligence or willful misconduct. Some jurisdictions do not allow releases like this; if yours does not, this section applies only to the extent allowed.

Heads‑up: Many studios pair these Terms with a separate, more detailed Informed Consent & Liability Waiver. If we ask you to sign one, those terms will add to (not replace) these Terms.

11) Minors

If we agree to work with a minor, a parent or legal guardian must sign all required forms, attend as required, and accept responsibility for the minor’s compliance with these Terms.

12) Photos, Video & Testimonials (Optional)

We will never record or photograph your sessions without your consent. If you choose to provide a testimonial, you grant us permission to use it (and any name you provide) for marketing, in accordance with our Privacy Policy.

13) Intellectual Property; Site Content

The Site and its content (text, graphics, logos, videos, and other materials) are owned by us or our licensors and protected by law. We grant you a limited, non‑exclusive, non‑transferable license to access and use the Site solely for personal, non‑commercial use to book and participate in sessions. Do not copy, modify, distribute, reverse‑engineer, or create derivative works without our written permission.

14) User Conduct

You agree not to: (a) use the Services for any illegal purpose; (b) harass, threaten, or abuse others; (c) interfere with the security or integrity of the Site; (d) attempt to access another user’s account; or (e) upload malware or infringing content.

15) Third‑Party Services

We may use third‑party platforms (e.g., video conferencing, scheduling, payment). Those providers are independent of us and have their own terms and privacy policies. We are not responsible for their acts or omissions.

16) Privacy

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and share information. Please review it carefully.

17) Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON‑INFRINGEMENT. We do not warrant that the Services will be uninterrupted, secure, or error‑free.

18) Limitation of Liability

To the maximum extent permitted by law, in no event will our total liability for any claim relating to the Services exceed (A) the amount you paid for the session(s) giving rise to the claim, or (B) one hundred U.S. dollars (US $100), whichever is greater. We will not be liable for any indirect, incidental, special, consequential, or punitive damages.

Some jurisdictions do not allow certain limitations; where prohibited, these limitations apply only to the extent permitted.

19) Indemnification

You agree to indemnify and hold us harmless from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your breach of these Terms or misuse of the Services.

20) Dispute Resolution; Arbitration; Class‑Action Waiver

Informal Resolution First. Before bringing a formal claim, you agree to contact us at support@noblepilates.com and attempt to resolve the dispute informally within 30 days.

Arbitration. If not resolved, any dispute will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will take place in Honolulu, Hawaiʻi, USA (or by video conference if mutually agreed). Judgment on the award may be entered in any court with jurisdiction.

Class‑Action Waiver. Disputes must be brought only in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

Small‑Claims Option. Either party may bring an individual action in small‑claims court in Hawaiʻi if the claim qualifies.

30‑Day Opt‑Out. You may opt out of arbitration by emailing legal@noblepilates.com within 30 days of first accepting these Terms (include your name and the email tied to your account). Opting out keeps these Terms in place but the Arbitration and Class‑Action Waiver sections will not apply to you.

Where arbitration agreements are unenforceable, disputes will be resolved in the state or federal courts located in Hawaiʻi County, Hawaiʻi, and both parties consent to jurisdiction and venue there.

21) Changes to the Services or Terms

We may modify the Services or these Terms at any time. If we make material changes, we’ll post the update on the Site and adjust the “Effective Date.” Your continued use after changes become effective means you accept the new Terms.

22) Termination

We may suspend or terminate your access for any violation of these Terms or for misuse of the Services. You may stop using the Services at any time. Sections that by their nature should survive termination will survive (e.g., payment obligations, IP, Disclaimers, Limitations, Indemnification, Dispute Resolution).

23) Miscellaneous

  • Governing Law. These Terms are governed by the laws of the State of HawaiÊ»i, without regard to conflict of laws principles.

  • Severability. If any provision is found unenforceable, the remaining provisions remain in full force.

  • No Waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

  • Assignment. You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, or sale of assets.

  • Entire Agreement. These Terms, together with any policies referenced (e.g., Privacy Policy) and any written booking‑specific policies shown at checkout, are the entire agreement between you and us.

24) Contact Us

Questions? Concerns? Email love@noblepilates.com.

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